Support

Something not working? Start here.

Find your problem below and send us the details in one click. Every request is answered by a person within two working days.

YOU ARE IN THE RIGHT PLACE FOR

  • Login and beta access problems
  • Bugs and things that crash
  • Deleting your account
  • Your privacy and your data

LOOKING FOR SOMETHING ELSE?

  • Partnerships with fashion brands
  • Press and media enquiries
  • Careers and joining the team
  • General questions about Y Style
Go to Contact us →

COMMON PROBLEMS

Pick the one that sounds like yours.

Each button opens an e-mail with the details we need already filled in. Just add your answers and send.

I can't log in
Wrong password, a login loop, or the app signs you out straight away. Send us the e-mail address on the account and we will reset it from our side.
Get help logging in →
I never received my beta invite
Check your spam folder first. If it is not there, tell us the address you applied with and we will look up your application and resend the invite.
Resend my invite →
Something in the app is broken
A screen that will not load, a button that does nothing, a crash. Include a screenshot or screen recording if you can - it usually cuts the fix time in half.
Report a bug →
My feed or fashion groups look wrong
Style matching is still learning during the beta. Tell us what you expected to see versus what you actually got and we will check your profile against the algorithm.
Report a matching issue →

YOUR ACCOUNT & YOUR DATA

It is your data. Take it back whenever you want.

Send any of these from the e-mail address on your account. We confirm by e-mail as soon as it is done, and always within 30 days.

Delete my account
We remove your profile, your answers and everything linked to your account. This cannot be undone. Send the request from the e-mail address on the account so we can confirm it is you.
Request account deletion →
Send me a copy of my data
You can ask for everything we hold about you, and we will send it back to you in a readable file.
Request my data →
Correct my details
Wrong name, wrong location, wrong e-mail address on file? Tell us what should change and we will update it.
Request a correction →
Stop e-mails from us
Opt out of beta updates and newsletters while keeping your account. You will still get e-mails about your account itself.
Unsubscribe →

GOOD TO KNOW

What happens after
you write to us

How long will I wait for an answer?
Within two working days, Monday to Friday. Account deletion and data requests are completed within 30 days, and we e-mail you as soon as they are done.
Do I need an account to get support?
No. If your problem is that you cannot get into an account in the first place, write to us anyway and we will sort it out.
Why does my request need to come from my own e-mail address?
It is how we confirm the request is really yours. We will never delete or hand over account data on the word of someone we cannot verify.
The app is in beta - is this a bug or is it just unfinished?
Tell us either way. If a feature is still being built we will say so, and your report goes to the team working on it.
None of these match your problem?
Write to our support inbox and describe it in your own words. If it turns out to be a question for another part of the team, we will pass it on for you.
E-mail supportstanciufloria1@gmail.com · answered within two working days

Not a support issue? Business, press and general questions go to Contact us or stanciufloria1@gmail.com.